As well as ordering online, it is also possible to purchase a selection of our publications in our show room at 10 Kottbusser Straße. Please note our opening times and exhibition dates.
Step 1 – Place publications in your shopping basket:
Select the publications you require on our website. To do this, click on “Order publication”.
Step 2 – Send order:
Fill in our order form and send us your order by clicking on the “Send” button.
Step 3 – Receipt of invoice:
You will receive a proforma invoice for your order (publication prices incl. tax and plus postage costs) within five working days.
Step 4 – Payment in advance:
After receipt of your full payment we will send you a final invoice and the publications required.
Step 5 – Postage:
Publications will be posted to you within three days after receipt of your payment.
Please note that by submitting your order you have not yet made a purchase. You will have completed the purchase of the ordered publications only after transferring the full sum indicated on your proforma invoice. If a customer has not paid within 2 weeks of receiving our proforma invoice, the order will be classed as invalid and erased from our system.
Standard delivery conditions:
The publications will be collected by our delivery service 1 – 3 working days after receipt of payment. Our delivery services (German post office/DHL) will do all they can to ensure that your order reaches its destination as quickly as possible.
Postage costs will be calculated on the basis of the current prices charged by Deutsche Post/ DHL. (See price information)
DELIVERY WITHIN GERMANY
Delivery is expected to take 1 to 3 working days
Please note that customs regulations and long distances for delivery mean that the exact date cannot be determined in advance. If you have any questions in this context, please contact our office directly: email@example.com
Deliveries in Europe:
Estimated time to allow for delivery is 3 to 9 working days.
Deliveries outside Europe:
Estimated time to allow for delivery is 7 to 21 working days.
You have the right to cancel this contract within 14 days without stating a reason. In order to exercise your right, please inform Künstlerhaus Bethanien of your decision to withdraw from the contract by sending clear instructions (e.g. a letter sent by post, telefax or e-mail). The stated deadline begins on the day on which you or a third party named by you have received the goods (or the last item, in the case of a contract for goods in several part-deliveries or separate item deliveries). The deadline for withdrawal from the contract will be deemed met if the written declaration of the intent to practise your right to cancellation is sent and the returned goods are posted within 14 days of the date of your cancellation declaration.
The cost of return postage must be paid by the customer.
In the case of cancellation, Künstlerhaus Bethanien GmbH will refund any payments it has received from you. This refund will be made after receipt of the returned goods and of your written notice of cancellation.